PRIVACY POLICY

 

Privacy Policy

At The Sailing Loom ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thesailingloom.com or make a purchase from us.

By using our website, you consent to the practices described in this policy.

Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect the following:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party payment gateways)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited, time spent, and browsing patterns
  • Referring website or source

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order status, shipping updates, and delivery
  • Respond to your enquiries and provide customer support
  • Send promotional emails and newsletters (only with your consent)
  • Improve our website, products, and services
  • Prevent fraud and ensure the security of our platform
  • Comply with legal obligations

How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

  • SSL (Secure Socket Layer) encryption for all transactions
  • Secure third-party payment processing — we do not store your credit/debit card or bank account details on our servers
  • Restricted access to personal data within our organisation

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. You provide personal information at your own risk.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

  • Service providers — shipping partners (such as Delhivery, Xpressbees, Ecom Express), payment processors, and email/SMS platforms that help us operate our business
  • Legal authorities — if required by law, regulation, legal process, or government request
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third-party service providers are obligated to handle your data securely and only for the purposes we specify.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete data
  • Delete your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or writing to us
  • Withdraw consent for data processing where consent is the basis

To exercise any of these rights, contact us at contact@thesailingloom.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

The Sailing Loom B-8, Jhilmil Industrial Area, Shahadara, Delhi 110095, India

  • Email: contact@thesailingloom.com
  • WhatsApp: +91 7678174622
  • Instagram: @thesailingloom