TERMS OF SERVICE

 

Terms of Service

Welcome to The Sailing Loom. These Terms of Service ("Terms") govern your use of our website www.thesailingloom.com and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website or making a purchase.

1. About Us

The Sailing Loom is an apparel brand based in Delhi, India. Our registered address is:

The Sailing Loom B-8, Jhilmil Industrial Area, Shahadara, Delhi 110095, India

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information during registration or checkout.

3. Products & Pricing

  • All products listed on our website are subject to availability.
  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to modify prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
  • While we make every effort to display product colours and details accurately, slight variations may occur due to screen settings and photography. Such variations are not considered defects.

4. Orders & Payment

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
  • Orders are confirmed once payment is successfully processed (for prepaid orders) or once the order is accepted (for COD orders).
  • We accept payments via major credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (at select pincodes).
  • In the event of a pricing error or product listing error, we reserve the right to cancel the order and issue a full refund.

5. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy. By placing an order, you agree to the timelines and terms outlined therein.

6. Returns & Exchanges

Returns and exchanges are governed by our Returns & Exchange Policy. By placing an order, you acknowledge and agree to the conditions outlined therein, including our no-refund and credit note policy.

7. Intellectual Property

All content on this website — including but not limited to text, images, graphics, logos, product designs, and website design — is the property of The Sailing Loom and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent.

8. User Conduct

By using our website, you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the website
  • Interfere with the proper functioning of the website
  • Submit false, misleading, or fraudulent information
  • Infringe upon the rights of others

We reserve the right to restrict or terminate access to the website for any user who violates these Terms.

9. Third-Party Links

Our website may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or policies of any third-party sites. Accessing them is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law:

  • The Sailing Loom shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.
  • Our total liability for any claim related to a purchase shall not exceed the amount you paid for that specific order.
  • We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or carrier disruptions.

11. Indemnification

You agree to indemnify and hold harmless The Sailing Loom, its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

13. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after any changes constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms, please contact us:

The Sailing Loom B-8, Jhilmil Industrial Area, Shahadara, Delhi 110095, India

  • Email: contact@thesailingloom.com
  • WhatsApp: +91 7678174622
  • Instagram: @thesailingloom